1. TERMS & CONDITIONS

Welcome to SelecTea

These Terms & Conditions govern your use of the SelecTea website (https://selectea.eu) and the purchase of products from SelecTea.
By accessing this website and/or placing an order, you agree to be bound by these Terms.
If you do not agree, please refrain from using the website.

About SelecTea

SelecTea
Sole Trader – Valerie Rezard
51 Springvale, Rathfarnham, Dublin, Ireland
Not VAT registered
Email: selectea123@gmail.com

Products

SelecTea sells premium organic teas, herbal blends, and related accessories.

  • Product descriptions, photos, and ingredients are provided as accurately as possible.

  • Natural variations in colour, taste, and appearance may occur.

  • All products are intended for general consumption and are not medical treatments.

  • Customers with allergies or medical conditions should consult a professional before consumption.

Prices & Payment

  • Prices are displayed in EUR.

  • As a “not VAT registered” business, VAT is not charged.

  • Payment is due at checkout via our secure payment partners (Stripe, PayPal, or others as applicable).

  • We reserve the right to update prices at any time.

Order Confirmation

Once your order is placed, you will receive an email confirmation.
SelecTea reserves the right to refuse an order in case of:

  • payment issues

  • suspected fraud

  • unavailable stock

If an order is refused, you will be refunded in full

Shipping & Delivery

  • Orders are shipped from Dublin, Ireland.

  • Delivery times depend on the destination and the carrier.

  • Once handed to the courier, delays or damage caused during transport are outside our control.

  • The customer is responsible for providing an accurate delivery address.

Customs & Import Duties (for international orders)

Customers outside Ireland may be subject to customs duties or VAT in their country.
These charges are not the responsibility of SelecTea.

Right of Withdrawal (EU Consumers)

Under EU consumer law, you have 14 days to withdraw from your purchase without giving a reason.

Important exceptions for food products

For hygiene and safety reasons, the following items cannot be returned:

  • Teas, herbal blends or food items that have been opened, unsealed, or used

  • Products damaged after delivery due to improper storage by the customer

Sealed products may be returned if unopened and in resale condition.

Full details in the Returns & Refunds Policy below.

Limitation of Liability

To the fullest extent permitted by law:

SelecTea is not liable for:

  • indirect, incidental, or consequential damages

  • loss of profit or data

  • allergies or reactions caused by the ingredients (full ingredient lists are provided)

  • misuse of products

  • delays or issues caused by third-party couriers

Nothing in these Terms limits liability for fraud or personal injury caused by negligence.

Intellectual Property

Unless otherwise stated, all content (text, images, branding) on SelecTea is the property of SelecTea.
You may not copy, reproduce, republish, or distribute any material without written permission.

User Comments & Reviews

Users may leave reviews where available.

You agree that:

  • You are responsible for your content

  • Your comments must not be unlawful, defamatory, offensive, or infringing

  • SelecTea may remove inappropriate content at any time

By posting a comment, you grant SelecTea a non-exclusive license to use and display it.

External Links

SelecTea may include links to external websites.
We are not responsible for their content or practices.

Cookies

SelecTea uses essential and optional cookies.
Essential cookies are required for the website to function and do not require consent.
Optional cookies may be used for analytics or marketing.

More details in the Privacy Policy.

Changes to Terms

SelecTea may update these Terms at any time.
Continued use of the website constitutes acceptance of the updated version.

2. RETURNS & REFUNDS POLICY

Eligibility

You have 14 days from the date of delivery to request a return.

To be eligible:

  • Items must be sealed, unused, and in original condition.

  • Food products (tea, herbal blends) cannot be returned once opened for hygienic reasons.

Non-returnable Items

  • Opened or unsealed tea / herbal products

  • Products damaged after receipt

  • Gift cards (if applicable)

  • Sale or clearance items (at SelecTea’s discretion)

How to Request a Return

  1. Email selectea123@gmail.com with:

    • Order number

    • Reason for return

    • Photos if item is damaged or incorrect

  2. Wait for confirmation and instructions.

  3. Send back the product in its original packaging.

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds

Refunds are issued once the returned item is received and inspected.

  • Approved refunds are processed to your original payment method within 7–14 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Damaged or used items may not qualify for a refund.

3. PRIVACY POLICY (GDPR COMPLIANT)

SelecTea respects your privacy and complies with the General Data Protection Regulation (GDPR).

Data Controller

SelecTea – Sole Trader
51 Springvale, Rathfarnham, Dublin, Ireland
Email: selectea123@gmail.com

Data We Collect

We may collect:

  • Name & contact details

  • Billing & shipping address

  • Order history

  • Payment information (handled securely by third-party processors)

  • Contact messages

  • Cookies & usage data (analytics, preferences)

SelecTea never stores complete payment card details.

Purpose of Data Processing

We process your data to:

  • Fulfil orders

  • Provide customer service

  • Improve website functionality

  • Send updates (only with consent)

  • Comply with legal obligations

Legal Basis (GDPR Article 6)

  • Contractual necessity (processing orders)

  • Legitimate interest (security, analytics)

  • Consent (newsletter, optional cookies)

  • Legal obligation (accounting records)

Data Sharing

We share data only with:

  • Payment providers (Stripe, PayPal)

  • Shipping carriers

  • Website hosting providers

  • Analytics tools (if enabled)

All third parties follow GDPR compliance.

Data Retention

  • Order data: up to 6 years (legal requirement)

  • Customer accounts: until deletion

  • Emails: up to 24 months

  • Cookies: per browser preferences

Your Rights

You may at any time:

  • Access your data

  • Request correction

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights: selectea123@gmail.com

Cookies

Essential cookies: always active
Optional cookies: used only with consent
You may disable cookies in your browser settings at any time.

4. LEGAL NOTICE (IRELAND)

Website Owner:
SelecTea – Sole Trader
Operated by: Valerie Rezard
Address: 51 Springvale, Rathfarnham, Dublin, Ireland
Email: selectea123@gmail.com
Not VAT registered

Hosting Provider:
Hostinger International Ltd.
61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Website: https://www.hostinger.com

Purpose of the website:
Sale of organic teas and herbal infusions.

DISCLAIMER

  • Products sold by SelecTea are food/beverage items, not medical products.

  • No health claims are intended or implied.

  • Consumers should consult a healthcare professional if pregnant, breastfeeding, on medication, or with health conditions.

SelecTea shall not be liable for misuse of products or failure to read ingredient lists.

Customer service : info@selectea.eu

Terms & Policies